Incidents reported on status page for Odus https://status.odus.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6f0a533ba9c0c948b74a05049ca6c2b2.png https://status.odus.com/ en https://status.odus.com/incident/882973 Tue, 21 Apr 2026 09:55:00 -0000 https://status.odus.com/incident/882973#8e169b28490224558923de9f569c770b13fab6b1ff76c9f6d4e13c110b47aa86 We will be performing a scheduled infrastructure upgrade. During this window, brief interruptions to API availability may occur. No action is required on your end. https://status.odus.com/incident/882978 Fri, 17 Apr 2026 15:00:00 -0000 https://status.odus.com/incident/882978#f9144648e3765d2ce31640824a81633af9f4d2fdaa36567f58dbd1c6057b0f3d The issue has been resolved and all PayPal gateway profile configurations have been restored. Affected merchants may want to verify their shipping address settings. https://status.odus.com/incident/882978 Fri, 17 Apr 2026 11:20:00 -0000 https://status.odus.com/incident/882978#a4a9b517a5adf462382e024e079e036e03c5136de5f77ae2631c03618d0b13fa A bug was identified that caused the 'Collect Shipping Address' setting in PayPal gateway profiles to revert to its default value. Merchants who had this setting enabled may have processed PayPal transactions without collecting shipping addresses during the affected period. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 12:16:00 -0000 https://status.odus.com/incident/882989#02cbd14a1f65f47287d511440fc4387924c0cf28feb32e412809136e880b15bd The fix has been deployed to production. All recurring subscriptions will now bill at their correct pricing going forward. No historical charges were modified. Affected merchants should review subscription billing between March 20 and April 14 for any discrepancies. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 11:30:00 -0000 https://status.odus.com/incident/882989#4f828414e5b585e56abb6de9e0398d659f335fd76f0f0bcabc9aa73d95fa0ec0 A fix has been implemented and is undergoing testing before deployment. We plan it to be in production within an hour. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 10:55:00 -0000 https://status.odus.com/incident/882989#a422408818b3233d7f93b25bf66fac647391cee7f85e1768230124c995e95841 The issue has been traced to a release on March 20, meaning existing recurring subscriptions may have been billed at trial pricing since that date. A fix is being developed. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 10:20:00 -0000 https://status.odus.com/incident/882989#5f348dd138ae79efddda70ea5fa2fca6d3680d3e21b41b8b610daeaa491ec944 We received a report that some existing recurring subscriptions were being billed at trial pricing instead of their regular pricing. We're investigating the issue https://status.odus.com/incident/883017 Wed, 25 Feb 2026 13:30:00 -0000 https://status.odus.com/incident/883017#4dfd18ed5daa1e5d9e6640b6d6669f5ec1a557c19ccf48598b389f7ea923b4d5 The issue has been resolved. Refunds for Adyen payments are now processing correctly. Merchants who initiated refunds during the affected period should verify their refund status and resubmit any that did not go through. https://status.odus.com/incident/883017 Wed, 25 Feb 2026 09:00:00 -0000 https://status.odus.com/incident/883017#6e90832f517c6ce0ca305f1dec58bd455f15e0e5a4b00045dab1800ce83a4f78 The issue has been identified. Refunds are failing for payments configured with automatic capture in Odus where delayed capture is enabled in Adyen. A fix is being developed. https://status.odus.com/incident/883017 Wed, 25 Feb 2026 08:30:00 -0000 https://status.odus.com/incident/883017#034abd5efa81ad95615f5ac5f83f6c3875b4bbd4353c63adc1390256e47c4967 We received reports that some refunds initiated through Odus for Adyen payments were not being processed. We're investiagting https://status.odus.com/incident/883009 Wed, 18 Feb 2026 14:00:41 -0000 https://status.odus.com/incident/883009#c15a7f49322ebd27be92a6e04754b4adfbfbd815ea5a501050cb10608bfb9372 Maintenance completed https://status.odus.com/incident/883009 Wed, 18 Feb 2026 13:00:41 -0000 https://status.odus.com/incident/883009#25875974f1e26b4e026a05005c96a3147a74fe881b5738953d26e1ea7a2d4d93 We will be performing a scheduled infrastructure upgrade. We expect 15 minutes of downtime.