Incidents and maintenance reported on status page for ODUS https://status.odus.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6f0a533ba9c0c948b74a05049ca6c2b2.png https://status.odus.com/ en https://status.odus.com/incident/1078412 Wed, 30 Sep 2026 15:34:31 -0000 https://status.odus.com/incident/1078412#74a4d42ce4daafbe3ec7275771873949f5459e4e28ac9d25c3038600e1aea2fa Incident Payments recovered. https://status.odus.com/incident/1078412 Wed, 30 Sep 2026 15:29:42 -0000 https://status.odus.com/incident/1078412#f77db46b1aabb629ae8480fd450b35aaa71d79aeb7a52f152694a2e1d56a1573 Incident Dashboard recovered. https://status.odus.com/incident/1078412 Wed, 30 Sep 2026 14:55:27 -0000 https://status.odus.com/incident/1078412#2346604dad57ab41b0ec6b88692435281ab130434f7e272ba5dac674e5de2aa7 Incident Dashboard went down. https://status.odus.com/incident/1078412 Wed, 30 Sep 2026 14:54:26 -0000 https://status.odus.com/incident/1078412#f65c2067839367669c2c8989f14ebcc858e6387a4c91894f13d94ac5a1177485 Incident Payments went down. https://status.odus.com/maintenance/1073778 Tue, 29 Sep 2026 14:00:25 -0000 https://status.odus.com/incident/1073778#b74676e41598efff3b7ebb6827f5ccaf2fcf462771020d919cf9667033525db4 Maintenance Maintenance completed https://status.odus.com/maintenance/1073778 Fri, 25 Sep 2026 10:10:52 -0000 https://status.odus.com/incident/1073778#5d7545391eff322e93a167a80ac820c78b44cbe4a1451ab18c74b699b751e319 Maintenance We will be performing an upgrade to the infrastructure for Payments services. We expect a downtime of 2-3 minutes affecting all payment operations as well as most dashboard operations. https://status.odus.com/maintenance/1073757 Fri, 25 Sep 2026 10:00:42 -0000 https://status.odus.com/incident/1073757#2913a4a06267d4fddaf24dc152bda9bd626b4841fd6b69a86083a2336e89df73 Maintenance Maintenance completed https://status.odus.com/maintenance/1073757 Fri, 25 Sep 2026 09:35:34 -0000 https://status.odus.com/incident/1073757#dc8a10c0d6372ff9f514e9b2852ab4be04ed8a569527bccc90b8f752dc638c90 Maintenance We will be performing an upgrade to the infrastructure for Order Management services. A downtime of about 10 minutes is expected during the window. This won't affect acceptance of new payments and API operations - only the features related to Order Management will be unavailable. https://status.odus.com/maintenance/1072960 Thu, 24 Sep 2026 12:30:31 -0000 https://status.odus.com/incident/1072960#546cb333edf9b68009b3f4ffbce4e1619c1d4ebc30769d2a2148ac98d8d2cc11 Maintenance Maintenance completed https://status.odus.com/maintenance/1072960 Thu, 24 Sep 2026 11:47:37 -0000 https://status.odus.com/incident/1072960#884e84d8bce948812476dad2e63a2074390e2be52bc47c718463a734e3ab9420 Maintenance We will be performing an upgrade to the infrastructure for Authentication services. A downtime of about 10 minutes is expected during the window. This won't affect acceptance of new payments and API operations - only the dashboard access will be temporarily unavailable. https://status.odus.com/incident/1059894 Fri, 11 Sep 2026 15:05:00 -0000 https://status.odus.com/incident/1059894#0fe99b0c5caa5cad7a658abb29cb8e355bcd231afdd746901937c221aa295780 Incident Resolved https://status.odus.com/incident/1059894 Fri, 11 Sep 2026 15:00:00 -0000 https://status.odus.com/incident/1059894#e86cfe5c7af62bc3c88d50114256252603d81956b2d7d74280d1596ee526b434 Incident Fix is live. We're making sure it solves the issue completely https://status.odus.com/incident/1059894 Fri, 11 Sep 2026 14:17:00 -0000 https://status.odus.com/incident/1059894#2beeabbdc417448f1416b4da9a1c39bb3f144dfa9838cddb28fa2d0952f9deab Incident The root cause was identified. We're working on issue remediation https://status.odus.com/incident/1059894 Fri, 11 Sep 2026 13:52:00 -0000 https://status.odus.com/incident/1059894#780c7803027769ccb519e5a58bc34070c5bbf122ed959c7732d0d06a13e1675f Incident Dashboard is experiencing an increased load and we're seeing some endpoints result in 504 time out errors. We're investigating the issue https://status.odus.com/incident/1059602 Fri, 11 Sep 2026 08:06:00 -0000 https://status.odus.com/incident/1059602#4a334917e58d7dfc5d90f2708778150458b628732f3b806997d1591c4b54ad7d Incident We have identified the root cause. Operations are back to normal https://status.odus.com/incident/1059602 Fri, 11 Sep 2026 07:52:00 -0000 https://status.odus.com/incident/1059602#56be94af17e5c5629fb05c03304a829c79eb94cc25279423dac0387fb31c30c2 Incident Some users are experiencing request timeouts on list pages in Dashboard, such as Payments, Customers, and Subscriptions page. Reloading the page helps most users. https://status.odus.com/incident/1042513 Mon, 31 Aug 2026 06:41:28 -0000 https://status.odus.com/incident/1042513#8cdc3ef8e680b0482ae7376f96368be7ac79db9d2c550eed405e43aab8650f64 Incident Payments recovered. https://status.odus.com/incident/1042513 Mon, 31 Aug 2026 06:37:32 -0000 https://status.odus.com/incident/1042513#0fe3b60a676f74f453f3a5597f239cd4cd2cea9ebe2e51e329a8ba4c6cd2bbec Incident Payments went down. https://status.odus.com/incident/999328 Thu, 06 Aug 2026 14:25:00 -0000 https://status.odus.com/incident/999328#41d850a1012b641bca5b1bca8eab57f876e050b63b0485ace7b34b8a80cf357a Incident The incident was resolved, all systems operational https://status.odus.com/incident/999328 Thu, 06 Aug 2026 14:20:00 -0000 https://status.odus.com/incident/999328#1cf166017cdd80b6816d54e1c9c3fd7798212641a5060796bb74ec587c354343 Incident We have identified the issue, fix is being applied https://status.odus.com/incident/999328 Thu, 06 Aug 2026 14:17:00 -0000 https://status.odus.com/incident/999328#b95a79848e347a730fb1014765e145d0d1b64ea64f879b2f3c0e28d567fead71 Incident We are working on identifying the issue https://status.odus.com/maintenance/945081 Mon, 06 Jul 2026 17:41:47 -0000 https://status.odus.com/incident/945081#60b5f897ecc08f628364a01e4ffcf70ace0baff7ba056b0c26e6a7f3948c4cc7 Maintenance We will be performing a scheduled infrastructure upgrade. During this window, brief interruptions to API availability may occur. No action is required on your end. https://status.odus.com/incident/898572 Mon, 18 May 2026 07:11:00 -0000 https://status.odus.com/incident/898572#1c90d2d72d6f18650b8acdf53dda54cd3eaaeff98ab52c8f0b6e8632207e7673 Incident The fix was applied, all services are recovered https://status.odus.com/incident/898572 Mon, 18 May 2026 06:46:00 -0000 https://status.odus.com/incident/898572#9dd6b44071ab4be44213b1f6102ed0c8fcb13078771f87cf4fba961c900564de Incident We have identified the issue and are applying the fix https://status.odus.com/incident/898572 Mon, 18 May 2026 06:29:00 -0000 https://status.odus.com/incident/898572#f9afba928b4586559d0bcff1650f1e95c406b32bf66a06fb1f8b77dc3d07f8b0 Incident Payment requests latency is higher than average https://status.odus.com/incident/897422 Sat, 16 May 2026 16:51:00 -0000 https://status.odus.com/incident/897422#dd2dc924d5b7253d8200340fd1027f758fd2f3e5453b551ffd4b8f38a6aea86c Incident Issue is now resolved https://status.odus.com/incident/897422 Sat, 16 May 2026 15:19:00 -0000 https://status.odus.com/incident/897422#90821c22d0ed8f0905eafc3887a6aa88e3e00623b753db032d59fb4d25367d2d Incident We are experiencing an increased load and the API latency is higher than usual https://status.odus.com/maintenance/884284 Thu, 30 Apr 2026 13:24:03 -0000 https://status.odus.com/incident/884284#539d4bd10688ecf83f8cfe1e8dd7295778ddd46769f679b6323d7921b6e6c805 Maintenance We will be performing a scheduled infrastructure upgrade. During this window, brief interruptions to API availability may occur. No action is required on your end. https://status.odus.com/maintenance/882973 Tue, 21 Apr 2026 09:55:00 -0000 https://status.odus.com/incident/882973#8e169b28490224558923de9f569c770b13fab6b1ff76c9f6d4e13c110b47aa86 Maintenance We will be performing a scheduled infrastructure upgrade. During this window, brief interruptions to API availability may occur. No action is required on your end. https://status.odus.com/incident/882978 Fri, 17 Apr 2026 15:00:00 -0000 https://status.odus.com/incident/882978#f9144648e3765d2ce31640824a81633af9f4d2fdaa36567f58dbd1c6057b0f3d Incident The issue has been resolved and all PayPal gateway profile configurations have been restored. Affected merchants may want to verify their shipping address settings. https://status.odus.com/incident/882978 Fri, 17 Apr 2026 11:20:00 -0000 https://status.odus.com/incident/882978#a4a9b517a5adf462382e024e079e036e03c5136de5f77ae2631c03618d0b13fa Incident A bug was identified that caused the 'Collect Shipping Address' setting in PayPal gateway profiles to revert to its default value. Merchants who had this setting enabled may have processed PayPal transactions without collecting shipping addresses during the affected period. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 12:16:00 -0000 https://status.odus.com/incident/882989#02cbd14a1f65f47287d511440fc4387924c0cf28feb32e412809136e880b15bd Incident The fix has been deployed to production. All recurring subscriptions will now bill at their correct pricing going forward. No historical charges were modified. Affected merchants should review subscription billing between March 20 and April 14 for any discrepancies. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 11:30:00 -0000 https://status.odus.com/incident/882989#4f828414e5b585e56abb6de9e0398d659f335fd76f0f0bcabc9aa73d95fa0ec0 Incident A fix has been implemented and is undergoing testing before deployment. We plan it to be in production within an hour. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 10:55:00 -0000 https://status.odus.com/incident/882989#a422408818b3233d7f93b25bf66fac647391cee7f85e1768230124c995e95841 Incident The issue has been traced to a release on March 20, meaning existing recurring subscriptions may have been billed at trial pricing since that date. A fix is being developed. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 10:20:00 -0000 https://status.odus.com/incident/882989#5f348dd138ae79efddda70ea5fa2fca6d3680d3e21b41b8b610daeaa491ec944 Incident We received a report that some existing recurring subscriptions were being billed at trial pricing instead of their regular pricing. We're investigating the issue https://status.odus.com/incident/883017 Wed, 25 Feb 2026 13:30:00 -0000 https://status.odus.com/incident/883017#4dfd18ed5daa1e5d9e6640b6d6669f5ec1a557c19ccf48598b389f7ea923b4d5 Incident The issue has been resolved. Refunds for Adyen payments are now processing correctly. Merchants who initiated refunds during the affected period should verify their refund status and resubmit any that did not go through. https://status.odus.com/incident/883017 Wed, 25 Feb 2026 09:00:00 -0000 https://status.odus.com/incident/883017#6e90832f517c6ce0ca305f1dec58bd455f15e0e5a4b00045dab1800ce83a4f78 Incident The issue has been identified. Refunds are failing for payments configured with automatic capture in Odus where delayed capture is enabled in Adyen. A fix is being developed. https://status.odus.com/incident/883017 Wed, 25 Feb 2026 08:30:00 -0000 https://status.odus.com/incident/883017#034abd5efa81ad95615f5ac5f83f6c3875b4bbd4353c63adc1390256e47c4967 Incident We received reports that some refunds initiated through Odus for Adyen payments were not being processed. We're investiagting https://status.odus.com/maintenance/883009 Wed, 18 Feb 2026 13:00:41 -0000 https://status.odus.com/incident/883009#25875974f1e26b4e026a05005c96a3147a74fe881b5738953d26e1ea7a2d4d93 Maintenance We will be performing a scheduled infrastructure upgrade. We expect 15 minutes of downtime.