Incidents reported on status page for Odus https://status.odus.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6f0a533ba9c0c948b74a05049ca6c2b2.png https://status.odus.com/ en https://status.odus.com/ Wed, 27 May 2026 12:41:19 +0000 https://status.odus.com/#b3cb120ccfa3db6004b41db0f7b655bfeb0b1ac0adbba55068a9b5625522e9e0 Dashboard recovered https://status.odus.com/ Wed, 27 May 2026 12:38:19 +0000 https://status.odus.com/#b3cb120ccfa3db6004b41db0f7b655bfeb0b1ac0adbba55068a9b5625522e9e0 Dashboard went down https://status.odus.com/ Fri, 22 May 2026 09:59:25 +0000 https://status.odus.com/#c2dbadd281e35492f55b883c5fec99910a619cf6f0250d889b542a0cd3ec09fc Orchestration API recovered https://status.odus.com/ Fri, 22 May 2026 09:56:12 +0000 https://status.odus.com/#c2dbadd281e35492f55b883c5fec99910a619cf6f0250d889b542a0cd3ec09fc Orchestration API went down https://status.odus.com/incident/898572 Mon, 18 May 2026 07:11:00 -0000 https://status.odus.com/incident/898572#1c90d2d72d6f18650b8acdf53dda54cd3eaaeff98ab52c8f0b6e8632207e7673 The fix was applied, all services are recovered https://status.odus.com/incident/898572 Mon, 18 May 2026 06:46:00 -0000 https://status.odus.com/incident/898572#9dd6b44071ab4be44213b1f6102ed0c8fcb13078771f87cf4fba961c900564de We have identified the issue and are applying the fix https://status.odus.com/incident/898572 Mon, 18 May 2026 06:29:00 -0000 https://status.odus.com/incident/898572#f9afba928b4586559d0bcff1650f1e95c406b32bf66a06fb1f8b77dc3d07f8b0 Payment requests latency is higher than average https://status.odus.com/incident/897422 Sat, 16 May 2026 16:51:00 -0000 https://status.odus.com/incident/897422#dd2dc924d5b7253d8200340fd1027f758fd2f3e5453b551ffd4b8f38a6aea86c Issue is now resolved https://status.odus.com/incident/897422 Sat, 16 May 2026 15:19:00 -0000 https://status.odus.com/incident/897422#90821c22d0ed8f0905eafc3887a6aa88e3e00623b753db032d59fb4d25367d2d We are experiencing an increased load and the API latency is higher than usual https://status.odus.com/ Wed, 13 May 2026 11:08:12 +0000 https://status.odus.com/#e1d76dc31be913496e0fd1d13fef6227129972a849fab0ed179d6bafafd96a50 Orchestration API recovered https://status.odus.com/ Wed, 13 May 2026 11:05:29 +0000 https://status.odus.com/#e1d76dc31be913496e0fd1d13fef6227129972a849fab0ed179d6bafafd96a50 Orchestration API went down https://status.odus.com/ Tue, 12 May 2026 09:29:21 +0000 https://status.odus.com/#afb7930bdfa8ed515d9ed37b1c1f88bdf3a5ee7fe6ed5ba39f07bf56f6972738 Dashboard recovered https://status.odus.com/ Tue, 12 May 2026 09:26:35 +0000 https://status.odus.com/#afb7930bdfa8ed515d9ed37b1c1f88bdf3a5ee7fe6ed5ba39f07bf56f6972738 Dashboard went down https://status.odus.com/ Fri, 08 May 2026 19:02:28 +0000 https://status.odus.com/#d57880cecf37a5f0342ee5e9a0b86af04dec98dd98ce9c0ddf18dafdb4b86fe3 Dashboard recovered https://status.odus.com/ Fri, 08 May 2026 19:02:21 +0000 https://status.odus.com/#20fca4a302a5ac8ed796a908a2f9062932f7dd860b2d8bdb9a66c9ca4c3ccbc8 Orchestration API recovered https://status.odus.com/ Fri, 08 May 2026 18:56:47 +0000 https://status.odus.com/#d57880cecf37a5f0342ee5e9a0b86af04dec98dd98ce9c0ddf18dafdb4b86fe3 Dashboard went down https://status.odus.com/ Fri, 08 May 2026 18:56:27 +0000 https://status.odus.com/#20fca4a302a5ac8ed796a908a2f9062932f7dd860b2d8bdb9a66c9ca4c3ccbc8 Orchestration API went down https://status.odus.com/incident/884284 Fri, 01 May 2026 09:30:54 -0000 https://status.odus.com/incident/884284#539d4bd10688ecf83f8cfe1e8dd7295778ddd46769f679b6323d7921b6e6c805 We will be performing a scheduled infrastructure upgrade. During this window, brief interruptions to API availability may occur. No action is required on your end. https://status.odus.com/incident/882973 Tue, 21 Apr 2026 09:55:00 -0000 https://status.odus.com/incident/882973#8e169b28490224558923de9f569c770b13fab6b1ff76c9f6d4e13c110b47aa86 We will be performing a scheduled infrastructure upgrade. During this window, brief interruptions to API availability may occur. No action is required on your end. https://status.odus.com/incident/882978 Fri, 17 Apr 2026 15:00:00 -0000 https://status.odus.com/incident/882978#f9144648e3765d2ce31640824a81633af9f4d2fdaa36567f58dbd1c6057b0f3d The issue has been resolved and all PayPal gateway profile configurations have been restored. Affected merchants may want to verify their shipping address settings. https://status.odus.com/incident/882978 Fri, 17 Apr 2026 11:20:00 -0000 https://status.odus.com/incident/882978#a4a9b517a5adf462382e024e079e036e03c5136de5f77ae2631c03618d0b13fa A bug was identified that caused the 'Collect Shipping Address' setting in PayPal gateway profiles to revert to its default value. Merchants who had this setting enabled may have processed PayPal transactions without collecting shipping addresses during the affected period. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 12:16:00 -0000 https://status.odus.com/incident/882989#02cbd14a1f65f47287d511440fc4387924c0cf28feb32e412809136e880b15bd The fix has been deployed to production. All recurring subscriptions will now bill at their correct pricing going forward. No historical charges were modified. Affected merchants should review subscription billing between March 20 and April 14 for any discrepancies. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 11:30:00 -0000 https://status.odus.com/incident/882989#4f828414e5b585e56abb6de9e0398d659f335fd76f0f0bcabc9aa73d95fa0ec0 A fix has been implemented and is undergoing testing before deployment. We plan it to be in production within an hour. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 10:55:00 -0000 https://status.odus.com/incident/882989#a422408818b3233d7f93b25bf66fac647391cee7f85e1768230124c995e95841 The issue has been traced to a release on March 20, meaning existing recurring subscriptions may have been billed at trial pricing since that date. A fix is being developed. https://status.odus.com/incident/882989 Tue, 14 Apr 2026 10:20:00 -0000 https://status.odus.com/incident/882989#5f348dd138ae79efddda70ea5fa2fca6d3680d3e21b41b8b610daeaa491ec944 We received a report that some existing recurring subscriptions were being billed at trial pricing instead of their regular pricing. We're investigating the issue https://status.odus.com/incident/883017 Wed, 25 Feb 2026 13:30:00 -0000 https://status.odus.com/incident/883017#4dfd18ed5daa1e5d9e6640b6d6669f5ec1a557c19ccf48598b389f7ea923b4d5 The issue has been resolved. Refunds for Adyen payments are now processing correctly. Merchants who initiated refunds during the affected period should verify their refund status and resubmit any that did not go through. https://status.odus.com/incident/883017 Wed, 25 Feb 2026 09:00:00 -0000 https://status.odus.com/incident/883017#6e90832f517c6ce0ca305f1dec58bd455f15e0e5a4b00045dab1800ce83a4f78 The issue has been identified. Refunds are failing for payments configured with automatic capture in Odus where delayed capture is enabled in Adyen. A fix is being developed. https://status.odus.com/incident/883017 Wed, 25 Feb 2026 08:30:00 -0000 https://status.odus.com/incident/883017#034abd5efa81ad95615f5ac5f83f6c3875b4bbd4353c63adc1390256e47c4967 We received reports that some refunds initiated through Odus for Adyen payments were not being processed. We're investiagting https://status.odus.com/incident/883009 Wed, 18 Feb 2026 14:00:41 -0000 https://status.odus.com/incident/883009#c15a7f49322ebd27be92a6e04754b4adfbfbd815ea5a501050cb10608bfb9372 Maintenance completed https://status.odus.com/incident/883009 Wed, 18 Feb 2026 13:00:41 -0000 https://status.odus.com/incident/883009#25875974f1e26b4e026a05005c96a3147a74fe881b5738953d26e1ea7a2d4d93 We will be performing a scheduled infrastructure upgrade. We expect 15 minutes of downtime.